Frequently Asked Questions

Orders are processed within 24 hours after payment is confirmed, and are typically shipped and received by customers within 2-4 business days.

Yes, we ship worldwide!  Everyone deserves a fidget.

Due to high demand, the current wait time for all regions are about 2 – 4 weeks as stated on the product description. We will be updating this accordingly soon.

While most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment.

We are supported by PayPal and Stripe, the securest payment gateways available in the market.

Ralix proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Of course!  As long as we receive your cancellation request via email before your order ships.  We doubt you’ll want to though.

We cover all manufacturer defects for 30 days.  If your purchase is over 30 days old and you would still like to return it please write email us.  We won’t leave you high and dry.

Unfortunately, any damage caused by the customer may not qualify the item for a return or exchange, but we’d still like to hear from you.

We stand behind our fidgets, so we offer a 100% money back guarantee on manufacturer defects, items damaged in shipping, and undelivered items.

We may ask for photographs for any defective items, so that we can alert our quality team, and get you set up right.

In addition, if you are not 100% satisfied with your product simply email us why, and we would love an opportunity to make things right for you.